{"id":811,"date":"2023-07-27T03:56:51","date_gmt":"2023-07-27T03:56:51","guid":{"rendered":"https:\/\/edzelle.com\/ombuds-2022-annual-report\/?page_id=811"},"modified":"2023-08-19T10:34:18","modified_gmt":"2023-08-19T10:34:18","slug":"message-from-the-ombudsperson","status":"publish","type":"page","link":"https:\/\/edzelle.com\/ombuds-2022-annual-report\/message-from-the-ombudsperson\/","title":{"rendered":"Message from the Ombudsperson"},"content":{"rendered":"\t\t<div data-elementor-type=\"i-page\" data-elementor-id=\"811\" class=\"elementor elementor-811\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49c0b31 e-flex e-con-boxed e-con\" data-id=\"49c0b31\" data-element_type=\"container\" 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class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f725f3f page-title e-flex e-con-boxed e-con\" data-id=\"3f725f3f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;content_width&quot;:&quot;boxed&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-33311243 e-con-full e-flex e-con\" data-id=\"33311243\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2035f2c elementor-widget elementor-widget-spacer\" 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class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ab6897c elementor-widget elementor-widget-heading\" data-id=\"6ab6897c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Message from <br>the Ombudsperson<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6fbb118c e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con\" data-id=\"6fbb118c\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-103a3d3d elementor-widget-divider--view-line_text e-transform elementor-widget-divider--element-align-center elementor-widget elementor-widget-divider\" data-id=\"103a3d3d\" data-element_type=\"widget\" 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100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t\t<span class=\"elementor-divider__text elementor-divider__element\">\n\t\t\t\tSCROLL DOWN\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b9732b e-flex e-con-boxed e-con\" data-id=\"1b9732b\" data-element_type=\"container\" data-settings=\"{&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;content_width&quot;:&quot;boxed&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}}}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d2d2b71 e-flex e-con-boxed e-con\" data-id=\"d2d2b71\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4891f91 elementor-widget elementor-widget-text-editor\" data-id=\"4891f91\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span class=\"TextRun SCXW226310273 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW226310273 BCX0\">During the year 2022, the world progressively reopened. At the Asian Development Bank (ADB), we transitioned from questioning if we would ever get back to resuming work at our respective duty stations with cautious optimism. Returning to work at the office 3 days a week, as per the ADB hybrid policy, has been a welcome change from the disconnection that the ADB community endured for almost 3 years. <\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8687a1c elementor-widget elementor-widget-text-editor\" data-id=\"8687a1c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW142775088 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW142775088 BCX0\">I do<\/span><span class=\"NormalTextRun SCXW142775088 BCX0\"> not<\/span><span class=\"NormalTextRun SCXW142775088 BCX0\"> know about you, but I really missed bumping into colleagues in the hallways or in the Staff Hub and missed simply being able to work with the Ombuds team in person.<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00926af elementor-widget elementor-widget-text-editor\" data-id=\"00926af\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW142775088 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW142775088 BCX0\">I only realized how much these informal interactions and in-person conversations mattered when I could<\/span><span class=\"NormalTextRun SCXW142775088 BCX0\"> not<\/span><span class=\"NormalTextRun SCXW142775088 BCX0\"> have them anymore. <\/span><\/span><span class=\"NormalTextRun SCXW125535856 BCX0\">With most of our interactions happening online since the beginning of the pandemic, our office previously observed trends related <\/span><span class=\"NormalTextRun SCXW125535856 BCX0\">to <\/span><span class=\"NormalTextRun SCXW125535856 BCX0\">communication challenges and other interpersonal conflicts between remote colleagues and\/or supervisors.<\/span><\/p><p><span class=\"TextRun SCXW125535856 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW125535856 BCX0\">Because teams were virtual and often geographically dispersed, it became natural for more introverted team members to appear more invisible. <\/span><\/span><span class=\"TextRun SCXW155685021 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW155685021 BCX0\">The remote setting <\/span><span class=\"NormalTextRun SCXW155685021 BCX0\">also <\/span><span class=\"NormalTextRun SCXW155685021 BCX0\">caused others to make assumptions<\/span><span class=\"NormalTextRun SCXW155685021 BCX0\">, for example,<\/span><span class=\"NormalTextRun SCXW155685021 BCX0\"> about a certain team member\u2019s performance, productivity, or work ethic<\/span><span class=\"NormalTextRun SCXW155685021 BCX0\">. Social isolation further negatively impacted perceptions <\/span><span class=\"NormalTextRun SCXW155685021 BCX0\">regarding<\/span><span class=\"NormalTextRun SCXW155685021 BCX0\"> organizational or managerial support and work-related recognition. Remote work may also have inadvertently helped mask conflict between team members.<\/span><\/span><span class=\"EOP SCXW155685021 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e9872c2 e-flex e-con-boxed e-con\" data-id=\"e9872c2\" data-element_type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_blur_effect&quot;:&quot;yes&quot;,&quot;motion_fx_blur_direction&quot;:&quot;out-in-out&quot;,&quot;motion_fx_blur_level&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;motion_fx_blur_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:20,&quot;end&quot;:33}},&quot;motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:5,&quot;sizes&quot;:[]},&quot;motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:20,&quot;end&quot;:99}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;content_width&quot;:&quot;boxed&quot;,&quot;motion_fx_scale_direction&quot;:&quot;out-in&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1211877 e-con-full e-flex e-con\" data-id=\"1211877\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4205bd7 elementor-widget elementor-widget-image\" data-id=\"4205bd7\" data-element_type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;motion_fx_translateX_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:49,&quot;end&quot;:100}},&quot;motion_fx_blur_effect&quot;:&quot;yes&quot;,&quot;motion_fx_blur_direction&quot;:&quot;out-in-out&quot;,&quot;motion_fx_blur_level&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;motion_fx_blur_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:20,&quot;end&quot;:65}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"776\" height=\"1024\" src=\"https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/2023\/08\/gap-left-776x1024.png\" class=\"attachment-large size-large i-image-2143\" alt=\"\" srcset=\"https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/2023\/08\/gap-left-776x1024.png 776w, https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/2023\/08\/gap-left-227x300.png 227w, https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/2023\/08\/gap-left-768x1013.png 768w, https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/2023\/08\/gap-left.png 961w\" sizes=\"(max-width: 776px) 100vw, 776px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-95413d8 e-con-full e-flex e-con\" data-id=\"95413d8\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5fbf571 elementor-widget elementor-widget-image\" data-id=\"5fbf571\" data-element_type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_direction&quot;:&quot;negative&quot;,&quot;motion_fx_blur_effect&quot;:&quot;yes&quot;,&quot;motion_fx_blur_direction&quot;:&quot;out-in-out&quot;,&quot;motion_fx_blur_level&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;motion_fx_blur_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:20,&quot;end&quot;:65}},&quot;motion_fx_translateX_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;motion_fx_translateX_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"774\" height=\"1024\" src=\"https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/2023\/08\/gap-right-774x1024.png\" class=\"attachment-large size-large i-image-2144\" alt=\"\" srcset=\"https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/2023\/08\/gap-right-774x1024.png 774w, https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/2023\/08\/gap-right-227x300.png 227w, https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/2023\/08\/gap-right-768x1015.png 768w, https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/2023\/08\/gap-right.png 959w\" sizes=\"(max-width: 774px) 100vw, 774px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8ef5bd2 e-flex e-con-boxed e-con\" data-id=\"8ef5bd2\" data-element_type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;content_width&quot;:&quot;boxed&quot;,&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}}}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d3e74c1 e-flex e-con-boxed e-con\" data-id=\"d3e74c1\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4437a2 elementor-widget elementor-widget-text-editor\" data-id=\"f4437a2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW267356534 BCX0\">As we gradually moved into hybrid work, we did not entirely know what to <\/span><span class=\"NormalTextRun SCXW267356534 BCX0\">anticipate<\/span><span class=\"NormalTextRun SCXW267356534 BCX0\"> in terms of patterns in employee relations. And we did not know what impact remote work might have had on ADB\u2019s organizational culture. <\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4774f0 elementor-widget elementor-widget-text-editor\" data-id=\"e4774f0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW82740103 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW82740103 BCX0\">After getting used to communicating online for most of the time, the transition to hybrid work seems to have made some interpersonal challenges worse.<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6638ca9 elementor-widget elementor-widget-text-editor\" data-id=\"6638ca9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW82740103 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW82740103 BCX0\">We now ha<\/span><span class=\"NormalTextRun SCXW82740103 BCX0\">ve<\/span><span class=\"NormalTextRun SCXW82740103 BCX0\"> to unlearn how we worked and interacted in the previous few years.<\/span><span class=\"NormalTextRun SCXW82740103 BCX0\"> Relearning how to communicate face-to-face has been necessary. We also <\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW82740103 BCX0\">ha<\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW82740103 BCX0\">ve<\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW82740103 BCX0\"> to<\/span><span class=\"NormalTextRun SCXW82740103 BCX0\"> strike a balance between collaborating with those who come into the office and colleagues who are working from home.\u00a0<\/span><\/span><span class=\"EOP SCXW82740103 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2940b47 elementor-widget elementor-widget-text-editor\" data-id=\"2940b47\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW252029931 BCX0\">Some of the greatest challenges of the new hybrid workplace may include inconsistent communication, decreased opportunities for team collaboration, and a <\/span><span class=\"FindHit SCXW252029931 BCX0\">loss<\/span><span class=\"NormalTextRun SCXW252029931 BCX0\"> of connection to the organizational culture as alternating<\/span> <span class=\"NormalTextRun SCXW252029931 BCX0\">team members work remotely intermittently throughout the week.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50bf0a7 elementor-widget elementor-widget-text-editor\" data-id=\"50bf0a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW186662410 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW186662410 BCX0\">Consequently, <\/span><\/span><a class=\"Hyperlink SCXW186662410 BCX0\" href=\"https:\/\/hbr.org\/2022\/10\/what-is-proximity-bias-and-how-can-managers-prevent-it\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW186662410 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW186662410 BCX0\" data-ccp-charstyle=\"Hyperlink\">an unconscious bias may also exist among managers who favor team members working in-person over those who work remotely<\/span><\/span><\/a><span class=\"TextRun SCXW186662410 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW186662410 BCX0\">.<\/span><\/span><span class=\"TextRun SCXW186662410 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\">\u00a0<span class=\"NormalTextRun SCXW186662410 BCX0\">Moreover, some work processes might also have been disrupted because of the <\/span><span class=\"NormalTextRun SCXW186662410 BCX0\">additional<\/span><span class=\"NormalTextRun SCXW186662410 BCX0\"> coordination <\/span><span class=\"NormalTextRun SCXW186662410 BCX0\">required<\/span><span class=\"NormalTextRun SCXW186662410 BCX0\"> between remote and in-person team members, inadvertently leading to <\/span><span class=\"NormalTextRun SCXW186662410 BCX0\">perceptions<\/span><span class=\"NormalTextRun SCXW186662410 BCX0\"> of unequal workloads. Conflict is inevitable if some team members choose to work from home on specific days but expect their colleagues to be at the office when they are there. Inconsistent implementation of work<\/span><span class=\"NormalTextRun SCXW186662410 BCX0\">&#8211;<\/span><span class=\"NormalTextRun SCXW186662410 BCX0\">from<\/span><span class=\"NormalTextRun SCXW186662410 BCX0\">&#8211;<\/span><span class=\"NormalTextRun SCXW186662410 BCX0\">home policies <\/span><span class=\"NormalTextRun SCXW186662410 BCX0\">appears to be<\/span><span class=\"NormalTextRun SCXW186662410 BCX0\"> a significant cause of conflict within teams.<\/span><\/span><\/p><p><span data-contrast=\"auto\">It has also been interesting to note how some issues we have observed are not all new nor caused by the hybrid work arrangement but may have been exacerbated by it. Managers, for example, continue to require more support as they deal with the pressures of supervising their hybrid teams and managing any conflicts that may arise within them.\u00a0\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">The hybrid workplace is still very much a work in progress, and departmental teams and field offices are still determining what works best for them. The reality is that every team and each individual team member will be in a slightly different situation; therefore, a one-size-fits-all approach is not likely to be successful.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a1b36b elementor-widget elementor-widget-text-editor\" data-id=\"2a1b36b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW186793329 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW186793329 BCX0\">As people returned to the workplace, they had to simultaneously <\/span><span class=\"NormalTextRun SCXW186793329 BCX0\">deal<\/span><span class=\"NormalTextRun SCXW186793329 BCX0\"> with an overlap of organizational initiatives. While grappling with questions about what would happen next <\/span><span class=\"NormalTextRun SCXW186793329 BCX0\">in terms of<\/span><span class=\"NormalTextRun SCXW186793329 BCX0\"> work arrangements, staff also had to contend with ADB\u2019s anticipated <\/span><span class=\"NormalTextRun SCXW186793329 BCX0\">New Operating Model<\/span><span class=\"NormalTextRun SCXW186793329 BCX0\">. Some lacked clarity on what this would mean for them individually, what exactly needed to change, and why ensuing changes were necessary\u2014especially during a time when staff were transitioning back to working at their duty stations. They wanted to <\/span><span class=\"NormalTextRun SCXW186793329 BCX0\">know<\/span><span class=\"NormalTextRun SCXW186793329 BCX0\"> if the changes would require them to move between departments, attach themselves to new teams<\/span><span class=\"NormalTextRun SCXW186793329 BCX0\">,<\/span><span class=\"NormalTextRun SCXW186793329 BCX0\"> or if their roles would change.<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75804b4 elementor-widget elementor-widget-text-editor\" data-id=\"75804b4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW186793329 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW186793329 BCX0\">A climate of anxiety was created because members of the wider ADB community did not clearly understand the new initiative or the value of <\/span><span class=\"NormalTextRun SCXW186793329 BCX0\">this<\/span><span class=\"NormalTextRun SCXW186793329 BCX0\"> change.\u00a0<\/span><\/span><span class=\"EOP SCXW186793329 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f0f709e e-con-full e-flex e-con\" data-id=\"f0f709e\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;,&quot;background_background&quot;:&quot;gradient&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}}}\">\n\t\t<div class=\"elementor-element elementor-element-de2c5d2 e-flex e-con-boxed e-con\" data-id=\"de2c5d2\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8bbc348 e-con-full e-flex e-con\" data-id=\"8bbc348\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c53c2e elementor-widget elementor-widget-image\" data-id=\"1c53c2e\" data-element_type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_direction&quot;:&quot;negative&quot;,&quot;motion_fx_translateX_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:7,&quot;sizes&quot;:[]},&quot;motion_fx_translateX_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:41}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"1920\" height=\"1086\" src=\"https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/2023\/08\/fin-nom-section-left.png\" class=\"attachment-full size-full i-image-2137\" alt=\"\" srcset=\"https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/2023\/08\/fin-nom-section-left.png 1920w, https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/2023\/08\/fin-nom-section-left-300x170.png 300w, https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/2023\/08\/fin-nom-section-left-1024x579.png 1024w, https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/2023\/08\/fin-nom-section-left-768x434.png 768w, https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/2023\/08\/fin-nom-section-left-1536x869.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af59801 e-con-full e-flex e-con\" data-id=\"af59801\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-857e5c9 elementor-widget elementor-widget-image\" data-id=\"857e5c9\" data-element_type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateX_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:5.4000000000000003552713678800500929355621337890625,&quot;sizes&quot;:[]},&quot;motion_fx_translateX_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:59}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"1920\" height=\"1086\" src=\"https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/2023\/08\/fin-nom-section-right.png\" class=\"attachment-full size-full i-image-2138\" alt=\"\" srcset=\"https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/2023\/08\/fin-nom-section-right.png 1920w, https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/2023\/08\/fin-nom-section-right-300x170.png 300w, https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/2023\/08\/fin-nom-section-right-1024x579.png 1024w, https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/2023\/08\/fin-nom-section-right-768x434.png 768w, https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/2023\/08\/fin-nom-section-right-1536x869.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b4c5f9a e-flex e-con-boxed e-con\" data-id=\"b4c5f9a\" data-element_type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;],&quot;content_width&quot;:&quot;boxed&quot;,&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}}}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-25d3b31 e-flex e-con-boxed e-con\" data-id=\"25d3b31\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-690a085 elementor-widget elementor-widget-text-editor\" data-id=\"690a085\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW239028779 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW239028779 BCX0\">The implementation of the<\/span> <span class=\"NormalTextRun SCXW239028779 BCX0\">New Operating Model<\/span> <span class=\"NormalTextRun SCXW239028779 BCX0\">may be a time of ambiguity for the<\/span> <span class=\"NormalTextRun SCXW239028779 BCX0\">organization. It is also a process of change management that some staff may react negatively to or be apprehensive about. It calls for flexibility and planning. <\/span><span class=\"NormalTextRun SCXW239028779 BCX0\">Hence<\/span><span class=\"NormalTextRun SCXW239028779 BCX0\">, it falls on managers, supervisors<\/span><span class=\"NormalTextRun SCXW239028779 BCX0\">,<\/span><span class=\"NormalTextRun SCXW239028779 BCX0\"> and team leaders to chart the path clearly for ADB staff through frequent and transparent communication. Providing this support is critical in helping employees emotionally and practically adjust to any <\/span><span class=\"NormalTextRun SCXW239028779 BCX0\">new changes<\/span><span class=\"NormalTextRun SCXW239028779 BCX0\"> while building the competencies required for achieving the desired organizational goals. The stages of psychological transition <\/span><span class=\"NormalTextRun SCXW239028779 BCX0\">from grief\u2014i.e., <\/span><span class=\"NormalTextRun SCXW239028779 BCX0\">denial, anger, bargaining, depression, and acceptance<\/span><span class=\"NormalTextRun SCXW239028779 BCX0\">\u2014<\/span><span class=\"NormalTextRun SCXW239028779 BCX0\">are akin to the <\/span><\/span><a class=\"Hyperlink SCXW239028779 BCX0\" href=\"https:\/\/doi.org\/10.1108\/09534819710190111\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW239028779 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW239028779 BCX0\" data-ccp-charstyle=\"Hyperlink\">transition individuals make during a process of organizational change<\/span><\/span><\/a><span class=\"TextRun SCXW239028779 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW239028779 BCX0\">.<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5a2512 elementor-widget elementor-widget-text-editor\" data-id=\"d5a2512\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW239028779 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW239028779 BCX0\">Those in positions of leadership <\/span><span class=\"NormalTextRun SCXW239028779 BCX0\">are responsible for<\/span><span class=\"NormalTextRun SCXW239028779 BCX0\"> guiding the ADB community through the <\/span><\/span><a class=\"Hyperlink SCXW239028779 BCX0\" href=\"https:\/\/www.exeter.ac.uk\/media\/universityofexeter\/humanresources\/documents\/learningdevelopment\/the_change_curve.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW239028779 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW239028779 BCX0\" data-ccp-charstyle=\"Hyperlink\">change management process<\/span><\/span><\/a><span class=\"TextRun SCXW239028779 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW239028779 BCX0\"> until it is <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW239028779 BCX0\">completed<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW239028779 BCX0\">,<\/span><\/span><span class=\"TextRun SCXW239028779 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW239028779 BCX0\"> so they can <\/span><span class=\"NormalTextRun SCXW239028779 BCX0\">proceed<\/span><span class=\"NormalTextRun SCXW239028779 BCX0\"> to the ultimate stage of acceptance.\u00a0<\/span><\/span><span class=\"EOP SCXW239028779 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d2c07e elementor-widget elementor-widget-text-editor\" data-id=\"1d2c07e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW117877423 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW117877423 BCX0\">As we detail this year\u2019s trends in the Data Speak section, staff well<\/span><span class=\"NormalTextRun SCXW117877423 BCX0\">&#8211;<\/span><span class=\"NormalTextRun SCXW117877423 BCX0\">being <\/span><span class=\"NormalTextRun SCXW117877423 BCX0\">remains<\/span><span class=\"NormalTextRun SCXW117877423 BCX0\"> top of mind. We ask <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW117877423 BCX0\">the <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW117877423 BCX0\">ADB<\/span><span class=\"NormalTextRun SCXW117877423 BCX0\"> Management to be mindful of how the workplace can affect employee performance, well<\/span><span class=\"NormalTextRun SCXW117877423 BCX0\">&#8211;<\/span><span class=\"NormalTextRun SCXW117877423 BCX0\">being<\/span><span class=\"NormalTextRun SCXW117877423 BCX0\">,<\/span><span class=\"NormalTextRun SCXW117877423 BCX0\"> and engagement in our Notes to Management. The consistently rising number of <\/span><span class=\"NormalTextRun SCXW117877423 BCX0\">issues<\/span><span class=\"NormalTextRun SCXW117877423 BCX0\">\u00a0around burnout, workload-related stress, and consequent interpersonal conflicts received by our office prompted us to highlight heavy workload as a systemic issue, and <\/span><span class=\"NormalTextRun SCXW117877423 BCX0\">to <\/span><span class=\"NormalTextRun SCXW117877423 BCX0\">request <\/span><span class=\"NormalTextRun SCXW117877423 BCX0\">the <\/span><span class=\"NormalTextRun SCXW117877423 BCX0\">ADB Management to <\/span><span class=\"NormalTextRun SCXW117877423 BCX0\">demonstrate<\/span><span class=\"NormalTextRun SCXW117877423 BCX0\"> support.<\/span><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8a69b0 elementor-widget elementor-widget-text-editor\" data-id=\"b8a69b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"NormalTextRun SCXW249930946 BCX0\">I am<\/span><span class=\"NormalTextRun SCXW249930946 BCX0\"> looking forward to resuming face-to-face interactions and building on relationships and initiatives started before the pandemic<\/span><span class=\"NormalTextRun SCXW249930946 BCX0\">, <\/span><span class=\"NormalTextRun SCXW249930946 BCX0\">especially our outreach <\/span><span class=\"NormalTextRun SCXW249930946 BCX0\">services <\/span><span class=\"NormalTextRun SCXW249930946 BCX0\">to field offices. <\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW249930946 BCX0\">In particular, <\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW249930946 BCX0\">I<\/span><span class=\"NormalTextRun SCXW249930946 BCX0\"> am<\/span> <span class=\"NormalTextRun SCXW249930946 BCX0\">also <\/span><span class=\"NormalTextRun SCXW249930946 BCX0\">looking forward to engaging with you in a collegial and collaborative manner to address the challenges that lie ahead, whether they are <\/span><span class=\"NormalTextRun SCXW249930946 BCX0\">anticipated<\/span><span class=\"NormalTextRun SCXW249930946 BCX0\"> or not.\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7c4a09 elementor-widget elementor-widget-text-editor\" data-id=\"a7c4a09\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW244706762 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW244706762 BCX0\">The progress our ADB community has made in the past year gives me confidence that we are adaptable and resilient<\/span><span class=\"NormalTextRun SCXW244706762 BCX0\">\u2014<\/span><span class=\"NormalTextRun SCXW244706762 BCX0\">and that when things become hard, we confront the hurdles because we are not afraid of the journey. Yes, we may grumble and disagree along the way, <\/span><span class=\"NormalTextRun SCXW244706762 BCX0\">but ultimately, we<\/span><span class=\"NormalTextRun SCXW244706762 BCX0\"> navigate the path together.\u00a0<\/span><\/span><span class=\"EOP SCXW244706762 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79ba781 elementor-widget elementor-widget-image\" data-id=\"79ba781\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/uploads\/elementor\/thumbs\/WB-Signature-black-qab38nv5ygfs36ga3snwp98fco74nsylzzojji8n2g.png\" title=\"wayne-signature\" alt=\"wayne-signature\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3f9315 elementor-widget elementor-widget-heading\" data-id=\"b3f9315\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Wayne Blair<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3660180 elementor-widget elementor-widget-text-editor\" data-id=\"3660180\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>ADB Ombudsperson<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32c74415 e-flex e-con-boxed e-con\" data-id=\"32c74415\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;content_width&quot;:&quot;boxed&quot;,&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9485abb elementor-post-navigation-borders-yes elementor-widget elementor-widget-post-navigation\" data-id=\"9485abb\" data-element_type=\"widget\" data-widget_type=\"post-navigation.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/edzelle.com\/ombuds-2022-annual-report\/icontent\/plugins\/elementor-pro\/assets\/css\/widget-theme-elements.min.css\">\t\t<div class=\"elementor-post-navigation\">\n\t\t\t<div class=\"elementor-post-navigation__prev elementor-post-navigation__link\">\n\t\t\t\t<a href=\"https:\/\/edzelle.com\/ombuds-2022-annual-report\/\" rel=\"prev\"><span class=\"post-navigation__arrow-wrapper post-navigation__arrow-prev\"><i class=\"fa fa-angle-left\" aria-hidden=\"true\"><\/i><span class=\"elementor-screen-only\">Prev<\/span><\/span><span class=\"elementor-post-navigation__link__prev\"><span class=\"post-navigation__prev--label\">Previous<\/span><\/span><\/a>\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-post-navigation__separator-wrapper\">\n\t\t\t\t\t<div class=\"elementor-post-navigation__separator\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-post-navigation__next elementor-post-navigation__link\">\n\t\t\t\t<a href=\"https:\/\/edzelle.com\/ombuds-2022-annual-report\/data-speak\/\" rel=\"next\"><span class=\"elementor-post-navigation__link__next\"><span class=\"post-navigation__next--label\">Next<\/span><\/span><span class=\"post-navigation__arrow-wrapper post-navigation__arrow-next\"><i class=\"fa fa-angle-right\" aria-hidden=\"true\"><\/i><span class=\"elementor-screen-only\">Next<\/span><\/span><\/a>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Message from the Ombudsperson SCROLL DOWN During the year 2022, the world progressively reopened. At the Asian Development Bank (ADB), we transitioned from questioning if we would ever get back to resuming work at our respective duty stations with cautious optimism. Returning to work at the office 3 days a week, as per the ADB &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/edzelle.com\/ombuds-2022-annual-report\/message-from-the-ombudsperson\/\"> <span class=\"screen-reader-text\">Message from the Ombudsperson<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"disabled","ast-banner-title-visibility":"disabled","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"disabled","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/edzelle.com\/ombuds-2022-annual-report\/ijson\/wp\/v2\/pages\/811"}],"collection":[{"href":"https:\/\/edzelle.com\/ombuds-2022-annual-report\/ijson\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/edzelle.com\/ombuds-2022-annual-report\/ijson\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/edzelle.com\/ombuds-2022-annual-report\/ijson\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/edzelle.com\/ombuds-2022-annual-report\/ijson\/wp\/v2\/comments?post=811"}],"version-history":[{"count":5,"href":"https:\/\/edzelle.com\/ombuds-2022-annual-report\/ijson\/wp\/v2\/pages\/811\/revisions"}],"predecessor-version":[{"id":5259,"href":"https:\/\/edzelle.com\/ombuds-2022-annual-report\/ijson\/wp\/v2\/pages\/811\/revisions\/5259"}],"wp:attachment":[{"href":"https:\/\/edzelle.com\/ombuds-2022-annual-report\/ijson\/wp\/v2\/media?parent=811"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}